Shipping Information

We process your orders as swiftly as we possibly can, and give you realistic estimated delivery dates which we do our best to achieve – but you’ll understand we can’t always guarantee delivery dates where it’s out of our control. Orders received after 12:00 noon on Friday will normally be processed on Monday, including NEXT DAY DELIVERY orders. In the unlikely event that the product you order is out of stock, we’ll get in contact to ask if you’d rather keep the goods on backorder or get a refund.

What types of delivery do we offer?

In the UK, we use various courier companies to deliver your order depending on the size of the shipment. If you want next day delivery, you’ll normally need to place your order by midday. Next day delivery is only available for UK mainland, Northern Ireland, Isle of Man, Isle of Wight and Isles of Scilly and only available for delivery Monday-Friday (we do not deliver at the weekend or Bank holidays), so orders placed at the weekend will be shipped on Monday.

What happens if there’s no one to sign for a delivery?

Courier deliveries tend to require a signature, and if you’re out, a contact card will be left for you to arrange re-delivery or collection. If no contact is made with the courier within 7 working days your parcel will automatically be returned to us and our delivery charge for re-dispatch to you will include the courier’s two-way charge for returning your original parcel to us. Should you be out when the parcel is attempted to be delivered, and you have sent us specific instructions for your order to be left in an alternative location, we cannot be held responsible in the event of the products going missing or getting damaged.  

Standard UK Mainland delivery (2-5 Working Days)

Our standard delivery service to UK mainland is via YODEL (excludes Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly) has a delivery charge of £3.95 per order.

Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly are shipped via DHL on a next day service as standard at £6.95.

Highlands of Scotland is via DPD at a flat rate of £12.95 per order and takes 2-3 working days.

Islands of Scotland is via DPD at a flat rate of £14.95 per order and takes 2-3 working days.

Next Day UK Delivery (Order Before Noon Monday-Friday)

Our next day delivery service to UK Mainland is via DPD and costs £5.95 per order.  Orders placed on a Friday before 12.00 noon would normally be delivered on Monday the following week or Tuesday, if it is a Bank holiday. 

Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly are shipped via DHL at a flat rate of £6.95 per order

We do not offer a next day service to the Highlands & Islands of Scotland. 

Other Parts of the World

Delivery to Europe is via DHL and charged depending on your location/zone (see costs below) which will be advised when you input your delivery address at checkout. Please note that some areas can be classed as REMOTE and will incur an additional surcharge of £19.50 on top of the cost listed below.  If this should happen, we would contact you AFTER you placed your order and inform you of the situation.  We would then either provide a full refund and if you were happy with the surcharge, you could reorder the product(s) and at the same time select the REMOTE AREA SURCHARGE to add to your basket.  

  • Zone 1  – flat rate of £12.95 per order (Belgium, France, Germany, Ireland, Luxembourg & Netherlands).
  • Zone 2 – flat rate of £14.95 per order (Jersey, Guernsey, San Marino, Denmark, Italy, Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, Slovakia, Slovenia, Estonia, Latvia, Romania, Spain, Greece, Bulgaria, Croatia, Portugal, Sweden & Switzerland).

Delivery to Malta, Monaco, Turkey, Australia, New Zealand, Cyprus, USA & Canada  is via DHL and charged at a flat rate of £29.95 per order. Please note that some areas can be classed as REMOTE and will incur an additional surcharge of £19.50 on top of the cost listed below.  If this should happen, we would contact you AFTER you placed your order and inform you of the situation.  We would then either provide a full refund and if you were happy with the surcharge, you could reorder the product(s) and at the same time select the REMOTE AREA SURCHARGE to add to your basket.  

If we do not currently deliver to your country, please contact hello@skratkz.com for a delivery quote.